IT Helpdesk Technician

What You’ll Be Doing:

• Troubleshooting all information technology issues, including software, hardware, and networking
• Provision, deprovision, and audit access rights for all company resources
• Assist in the management of Active Directory information, ensuring accuracy and regular updates
• Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
• Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
• Follows up with end-users to ensure that inquiries are resolved within established SLAs
• Logs and tracks inquiries using a ticketing system while maintaining history records
• Documents and maintains workflows utilized in successful issue resolution

We Expect You To Have:

• Experience of networking fundamentals, mainly TCP/IP
• Windows and Mac OS hardware/software experience
• Microsoft Office knowledge, very knowledgeable with Excel in particular